Write a clear holiday return policy with AI
Turn your return rules into a short sign, receipt line, gift receipt note and staff script so holiday returns go smoothly in January.
Estimated: 2–3 hours of writing and fewer return arguments in January. (Estimate; results vary.)
- ChatGPT
- Claude
- Your current return policy
- Your POS receipt settings
- Canva (free) for a counter sign
The problem
Holiday shoppers buy gifts weeks early, and January brings a wave of returns. When the policy is unclear or different at the register, website and sign, staff end up arguing with customers and giving away refunds the store didn't mean to.
Step by step
- 1Write down your actual return rules: the holiday return window, refund vs. store credit, receipts, gift receipts and items that can't be returned.
- 2Paste them into the prompt below to get a counter sign, a receipt line, a website version and a short staff script.
- 3Check the wording against your state's rules and your card processor's terms, and make sure all versions match.
- 4Print the sign, update the receipt footer and website, and walk staff through the script before Black Friday.
- 5Keep the script at the register for the January return rush.
Copy-paste prompt
I run a [type of store] in [town]. Our return rules: [window, e.g., purchases Nov 1–Dec 24 can be returned through Jan 15], [refund or store credit], [receipt or gift receipt rules], [final-sale items]. Write: (1) a short, friendly counter sign; (2) a one-line receipt footer; (3) a website version; (4) a short staff script for a customer who wants to return something outside the policy, staying calm and polite. Keep all versions consistent and use only the rules I give. Mark anything that may depend on state law [CHECK STATE RULES].
Review AI output before using it. Don’t paste confidential, customer or patient data into tools your company hasn’t approved.
Free · 5 minutes
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